Privacy Policy

Ravensburger North America, Inc. ("Ravensburger" "us," "we," or "our") is committed to protecting the privacy of the users ("user", "you" or "your") of its web site operated by Ravensburger from its offices within the United States (the "Site"). This Privacy Policy applies only to the Site and governs data collection and usage at the Site. When you leave the Site, this Privacy Policy no longer applies.

Our Privacy Policy is designed to assist you in understanding how and when we collect information through the Site, and how this information will be used. It will be continuously assessed against new technologies and business practices. The United States has data protection laws that may not be consistent with those of other countries. By accessing, browsing and/or using the Site, including all content, software, functions, services, materials and information made available on or accessed through the Site, whether you are a "Visitor" (which means that you simply browse the Site) or a "Registered User" (which means that you have registered with Ravensburger), you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. Any personally identifiable information provided by you through the Site will be treated in accordance with this Privacy Policy. The term "you" or "user" as used in this Privacy Policy refers to a Visitor or a Registered User. By using the Site, you consent to the processing of data about you in the manner and for the purposes set out in this Privacy Policy. Please read it in its entirety.

1. Types of Information Collected

Through the use of cookie technology, log-files or otherwise, we may track and collect information about your computer and software when you visit the Site as well as record activity on the Site and gather statistics about users' browsing habits. These entries are generated anonymously and help us to understand and analyze trends, to administer the Site, to learn about user behavior on the Site, and to gather demographic information about our user base as a whole. This information may include: (i) your Internet Protocol (IP) address; (ii) domain server; (iii) type of computer; (iv) browser type, language and resolution; (v) Internet Service Provider (ISP); (vi) referring and exit pages; (vii) operating system; (viii) access date/time; and (ix) clickstream data (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you. Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.

To the extent that IP addresses or similar identifiers are considered personally identifiable information by applicable laws, we will also treat these identifiers as Personal Information (as that term is defined below) under this Privacy Policy. Similarly, to the extent Traffic Data is combined with Personal Information, we will treat the combined information as Personal Information under this Privacy Policy.

In order for you to access certain areas and functions/features of the Site, register with Ravensburger (become a Registered User) and/or participate in certain online activities (such as posting to blogs, bulletin boards, chat rooms or similar forums on the Site, submitting online comments and placing online orders), we may ask you to establish certain login information and provide us with information that personally identifies you, such as your name, mailing address, e-mail address and home and/or business telephone numbers ("Personal Information"). For some activities, we may also ask you to create a password and to provide demographic information such as your age, the gender and birthdates of children in your household.

If you make a Submission, communicate with us by e-mail or otherwise complete online forms or the like, any personally identifiable information provided in such Submission or communication may be collected as Personal Information.

You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site. You, however, will not be able to access or use those areas of the Site or participate in online activities that require your Personal Information.

Users purchasing goods and/or services through our online store will be required to provide a valid credit card number and expiration date, in addition to name, mailing address, phone number and e-mail address.

Participation in online activities at the Site may be subject to additional terms, conditions and notices and such activities shall be governed by such terms, conditions and notices. In the event of any conflict, such additional or different terms, conditions and notices will prevail over this Privacy Policy.

2. Use of Cookies and Other Technology

Ravensburger uses cookies and other technologies such as pixel tags and web beacons to enhance your experience on the Site. These technologies help us to better understand user behavior and let us know how many users have visited the Site and which parts. They help us to facilitate and improve effectiveness and usability of the Site and its content, navigation and search. We use cookies and other technologies to remember Personal Information when you use the Site and online applications to make your experience on the Site more convenient and personal.

Specifically, we employ cookie technology to store and track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user’s transactions on related web pages. Most web browsers automatically accept cookies, but you can change your browser to prevent the browser from accepting cookies - you can disable cookies in the security settings of your browser. If you disable or reject cookies, you may still use the Site, but your ability to use some areas and features/functions of the Site may be limited.

We do not link the information we store in cookies to any personally identifiable information you submit while on our Site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser’s “HELP” file.

Login areas on the Site require that your browser accepts session ID cookies. We use session cookies to verify that you are properly signed in.

We use web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from the Site. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether electronic newsletter(s) sent by us to those who have requested them from us have been opened and which links are clicked. Any data collected will only be used in an aggregate form and will not contain any Personal Information, as that term is defined below.

We may allow certain Ravensburger affiliates to include cookies, web beacons and/or other technologies within pages of the Site. These affiliates may aggregate information about our advertising and provide auditing, research and reporting for our advertisers. No Personal Information is shared with our advertisers or our affiliates.

We work with third parties who use cookies and other technologies to aid in the reporting of aggregate site usage statistics for the Site. These statistics are not linked to Personal Information.
We use the services of Webtrekk to collect statistical data on the use of the Site and optimize our Site based on that data. During your visit to the Site, information will be collected from your browser and analyzed for our web tracking. The collection occurs via a pixel, which is built into the pages of the Site. Webtrekk does not save any information that can be attributed to a specific individual. Webtrekk provides aggregated data, such as the number of users and the number of pages visited at the Site while monitored by Webtrekk. In addition to the number of times specific pages are visited, other Traffic Data and technical data is retained - such as browser type, screen resolution, color depth and operating system. In order to enhance the Site's marketing impact, Webtrekk records users' search words and reference pages from the Site. Webtrekk uses collected information exclusively to provide a statistical analysis of the usage of the web site. The data collected is not passed on to a third party. As a result the studies are based on anonymous data and cannot be associated with any Personal Information.

3. Security and Protection of Personal Information

Ravensburger will only collect Personal information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will take reasonable steps to safeguard Personal Information we collect from unauthorized access or disclosure and accidental loss or alteration.

The Site is based in state of New Hampshire, United States of America. The server is located in Germany and maintained by a third party service provider. The Site has security measures in place intended to protect Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Any information provided to Ravensburger on our web site is administered in a secure datacenter located in Germany and maintained by a third party service provider. We use Secure Sockets Layer (SSL) encryption on all pages where Personal Information is collected. To make purchases and use these services you must use an SSL-enabled browser such as Internet Explorer, Mozilla Firefox or Safari.

Unfortunately, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our Site, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our system.

4. Uses and Sharing of Information Collected

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (i) comply with the law or legal process served on us; (ii) provide you the products, services and/or information that you may have requested; (iii) protect our rights or property; (iv) enforce our rights; (v) protect the interest of users of the Site, other than you, or any other person; (vi) operate or conduct maintenance and repair of our equipment; and/or (vii) detect, prevent and/or otherwise address fraud, security or technical issues; as authorized by law; and/or (h) otherwise comply with applicable laws.

In general, we will use Personal Information only for the purpose for which such information was provided to us. We may also use Personal Information to (i) to verify the information you provided to us; (ii) to provide you the information that you have requested; (iii) to respond to your inquiries; (iv) to contact you when necessary; and (v) to send you information about us, including information related to our products, programs or promotional activities, or about third-party products, services, programs or promotional activities that we believe may be of interest to you. In the case of third party products, service, programs or promotional activities, your Personal Information is not transferred to the third party. If you sign up or subscribe to our newsletter(s), we will use your name and e-mail address to send the newsletter(s) to you. You may opt-out of receiving future communications from Ravensburger by following the instructions set forth in the opt-out section below.

We may share Personal Information with our parent company and/or our affiliates or subsidiaries. We may also share some of your Personal Information with third parties that provide services to Ravensburger (including provision of credit card processing, address validation/verification, online product fulfillment/shipment with regard to products that you purchase through the Site, technical support, handling and delivering of e-mail communications and newsletter(s), online registration or other user submitted information processing and/or storage, and web site hosting and other application services) as reasonably necessary for them to provide said services. Service providers of Ravensburger who have access to Personal Information, however, are required to protect this information in a manner that is consistent with this Privacy Policy and not to use it for any purpose other than to carry out the services they are performing for Ravensburger.

With regard to your credit card information, it is sent directly to our payment provider who processes your online order. The credit card information is neither recorded nor stored by Ravensburger, and it can only be accessed by our payment provider. Specifically, your credit card details are sent directly to Ravensburger’s payment provider Heartland Payment Systems over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction.

We may use Traffic Data to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use.

We may provide Traffic Data and/or other aggregate non-personally identifying information to third parties.

Notwithstanding the foregoing, we may transfer, sell or assign information concerning the Site and your use of the Site, including without limitation, Personal Information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Ravensburger.

5. Opt-Out/Discontinue

If you do not wish to receive information or other material or communications from us, you may “opt-out” of receiving these communications through our Contact Page or by sending us an e-mail at shop-us(at)

If you sign up/subscribe to our newsletter(s) – either at the time you register with Ravensburger or by going directly to the Newsletter Subscription and registering your e-mail in order to subscribe - and you no longer wish to receive our newsletter(s), you may unsubscribe at any time through the Newsletter form.

6. Correct/Update

If you are a Registered User, you may at any time review and update the information previously provided to us or inform us that you want us to remove your information from our database by editing your Account Information or through our Contact Page or by sending us an e-mail. We will use reasonably efforts to ensure that your information is corrected or updated in our records. We will retain your Personal Information for the period necessary to fulfill its intended purposes, unless a longer retention period is required or permitted by applicable law.

The Site contains links to third-party web sites. These links are provided solely as a convenience to you. If you access those links, you will leave the Site. Ravensburger does not control those sites or their privacy practices, which may differ from Ravensburger’s practices. Ravensburger is not responsible for the privacy practices or content of linked third party sites and does not make any warranty or representation regarding the content or accuracy of materials on such sites. Nor does Ravensburger make any warranty or representation regarding, nor does it endorse, any linked third-party web sites or the information appearing thereon or any of the products or services described thereon. The personal information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy. We encourage you to review the privacy policy of any third-party before submitting your personal information. If you decide to access linked third party web sites, you do so at your own risk.

8. Blogs/Bulletin Boards/Chat Rooms

If you use a blog, bulletin board, chat room or similar public forum on the Site, you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums.

9. Children Under the Age of 13

We are committed to protecting the on-line privacy of children. In accordance with the Children's On-line Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13.

10. Notification of Changes

We may change our Privacy Policy at any time by updating this posting. Changes to our Privacy Policy will be effective when posted. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their Personal Information in this different manner. Unless otherwise agreed, we will use Personal Information in accordance with the Privacy Policy under which the information was collected.

11. Contact Us

If you have any questions or concerns regarding our Privacy Policy or any questions about the security at our Site, you can contact us through our Contact Page or by sending us an e-mail at shop-us(at)

12. Acceptance of Privacy Policy

By using the Site, you signify your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your continued use of the Site following posting of changes to these terms will mean you accept those changes.

13. Friendly Captcha (Bot/Spam Protection)

We use the "Friendly Captcha" service on our website (
This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany.
Friendly Captcha is a new type of privacy-friendly security solution to make it increasingly difficult for
automated programs and scripts (so-called "bots") to use our website.
For this purpose, we have integrated a program code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor's end device can establish a connection to Friendly Captcha's servers in order to receive a computational task from Friendly Captcha. The visitor's end device solves the computational task, which requires certain system resources, and sends the computational results to our web server. Our server contacts the Friendly Captcha server via an API and receives a response stating whether the puzzle was solved correctly by the end device. Depending on the result, we can apply security rules to requests via our website and thus, for example, further process or reject them.
The data is used exclusively for the protection against spam and bots as described above. Friendly Captcha does not set or read cookies on the visitor's end device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person. If personal data is stored, this data will be deleted after 30 days. The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in protecting our website against abusive access by bots, i.e. spam protection and protection against attacks (e.g. mass requests).
Further information on data protection when using Friendly Captcha can be found at

14. Address verification with Endereco

On our website we give you the option to verify, in real time, your entries in the address forms used for our web store. The purpose of this is to prevent any problems with the delivery of your ordered products due to incorrect information.
Furthermore, we aim to ensure that your contact information is valid so that we can send you information about your order or respond to any queries.
For the provision of these features, we use the service provider Endereco, registered address: Balthasar-Neumann-Straße 4b, 97236 Randersacker, Germany. This service provider processes your data exclusively in accordance with our instructions. The legal basis for the transmission, processing, and temporary storage of your data by this service provider is Art. 6 (1) (b) GDPR, since it is absolutely necessary for the performance of the contract or the implementation of pre-contractual measures that some of the data entered by you on the input screen is checked for accuracy. The following data is processed by the service provider:
- Address (country, city, postal code, street, house number if applicable)
The data is processed separately by the service provider and is not merged with other data. Your enquiries are deleted by the service provider as soon as the status of the submitted data has been determined and its storage in the web store has been completed, and at the latest after 30 days.