We cannot replace individual puzzle pieces

If you happen to find that your puzzle is missing a piece, we apologize for this inconvenience. Please feel free to contact us and we will do our utmost to help. However, due to our production process we cannot supply single puzzle pieces. To ensure the highest puzzle quality our puzzle tools are rebuilt by hand after about every 60,000 units. This means that Puzzle pieces from different production runs are cut differently and cannot be used for puzzles from previous production runs.